{"id":641,"date":"2025-11-13T11:24:26","date_gmt":"2025-11-13T11:24:26","guid":{"rendered":"https:\/\/craygeldgreen.com\/?page_id=641"},"modified":"2025-11-13T11:24:28","modified_gmt":"2025-11-13T11:24:28","slug":"service-co-creation","status":"publish","type":"page","link":"https:\/\/craygeldgreen.com\/index.php\/service-co-creation\/","title":{"rendered":"Service Co-creation Workshop"},"content":{"rendered":"\n
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Duration:<\/strong> 2 days (over 3 Sprints)<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Format: <\/strong>Classroom & Online<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Product Code: <\/strong>SCC<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

Develop innovative services and offer an outstanding customer experience. Book our workshop on customer-centric idea generation and designing successful services.<\/p>\n\n\n\n

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Service
Design Thinking<\/p>\n\n\n\n

Get to know customers and users perfectly and create digital services that they really really want<\/p>\n<\/div>\n\n\n\n

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Perfect
Customer Experience<\/p>\n\n\n\n

Achieve an outstanding customer experience for your services and your business model in three steps<\/p>\n<\/div>\n\n\n\n

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Service Design
Methods & Tools<\/p>\n\n\n\n

Use our methods and systems to anchor hypotheses, experiments, prototyping and testing in your culture<\/p>\n<\/div>\n\n\n\n

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Excellent
Rating!<\/strong><\/p>\n\n\n\n

Our previous participants, HR professionals and Learning & Development experts have given us excellent ratings!<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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What is Service Co-Creation?<\/h2>\n\n\n\n

Service co-creation is a collaborative process for developing new, customer-centric services. In today\u2019s experience economy, good products and services alone are no longer enough. Instead, organizations must learn to create personalized and user-friendly experiences for people. Service co-creation is a structured process in which you consistently develop innovations for services \u2013 and the basis for new business models \u2013 from the perspective of customers and users.<\/p>\n\n\n\n

In order to offer customized customer experiences, companies must actively involve their customers and users in the service development process.<\/p>\n\n\n\n

This service design thinking is based on collaboration, overcomes silo thinking and radically changes the perspective. Service co-creation creates transparency about the actual needs and requirements of customers. The workshop helps to develop services that customers really want.<\/p>\n\n\n\n

Our Service Co-Creation Workshop changes the awareness of value creation through three steps (sprints). You apply data on global trends and examine possible effects on the behavior of customers and companies. You play with hypotheses and conduct experiments using agile and creative methods.<\/p>\n\n\n\n

Managers and their teams learn how to create not only new services, but great customer experiences and trust. But our mission is also to create added value for society and the environment. They will also apply the Service Design Process and Service Design Tools to create value for society and the wellbeing of our planet.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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  • You will research the influence of global trends on your customers, users and your company and derive hypotheses from them<\/li>\n\n\n\n
  • You will develop co-creative experiments, design new services with outstanding customer experience and anchor a new understanding of value creation.<\/li>\n\n\n\n
  • You will overcome silos within your company and promote interdisciplinary collaboration to unleash a climate for innovation and service design.<\/li>\n\n\n\n
  • You will also learn agile methods, concepts and creative workshop structures to make service co-creation part of your own transformation.<\/li>\n<\/ul>\n\n\n\n

    Content of the Service Co-Creation Workshop<\/h1>\n\n\n\n
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